Facebook chat and messages allow you to communicate privately with your friends on Facebook. Unlike the other things you share on Facebook, such as status updates or photos, chats and messages will not be shared with all of your friends or posted on your Timeline.
You can also send messages to Facebook friends via the Messages menu. This can be an easier way to find people if they're offline or if you're having trouble finding them in the chat box.
The Messenger is where you'll read all of your private communication on Facebook, including your chat conversation history. Whenever you receive a new message or chat, it will appear in the Messenger. From here, it's easy to read, manage, and delete your chats.
Businesses that handle high volumes of conversations or chat with customers across multiple channels should use an omnichannel messaging inbox like respond.io. In addition to streamlining all conversations in a single inbox, it offers additional benefits such as advanced automation and analytics.
With traditional website chats, you'll lose users forever once they leave your website. Your only hope of continuing the conversation is for them to return to your site. This is no longer the case once you add Messenger to your website.
Firstly, the Messenger widget is the fastest tool for your clients to reach you and get their questions resolved. It ensures customers can address you instantly and effortlessly on a familiar and comfortable messenger.
Along with the conversation, you also get to see some of their basic profile information including their name, profile picture, birthday and location. This will help you serve the customer better than any live chat could and build a relationship with them over time.
Facebook introduced Guest Mode in 2020 to allow customers to chat with businesses through Messenger widget without logging into their Facebook account. To enter Guest Mode, simply tap Continue as Guest before starting a conversation.
Not only can you automate greetings or away messages and processes like chat routing or contact assignment, respond.io lets you add a reference code to a Messenger widget to identify where contacts come from. Large businesses should consider this option.
When you connect your Facebook Messenger account to HubSpot a default instant reply chatflow will be created and enabled in your account. This is the primary chatflow used on your Facebook Messenger page. You can also create additional chatflows and use the direct URLs for these chatflows in your content.
You can only have one primary chatflow for each connected Facebook Messenger account. This is the default chatflow that visitors will see when messaging you. You can, however, create additional instant reply chatflows or bot chatflows and use the direct URLs for these chatflows in your content. Add direct URLs to your CTAs, marketing emails, or website pages so visitors can immediately start a conversation with your team in Messenger.
Your new chatflow will now appear on the Facebook Messenger tab of the chatflows tool. If you add the Messenger URL to your content, when a contact clicks the URL, they'll be brought directly to Messenger where they can start a conversation with your team.
To make one of your new chatflows the primary chatflow that visitors will see when visiting your Facebook Business page, hover over the chatflow, click the More dropdown menu, and select Set as primary.
All the talk about exploiting personal information that people share on the internet leaves many people concerned about their privacy. Using Messenger for communication with customers means that Facebook will be in possession of all the information they share on that platform. There are no worries about this with live chats. Considering that you purchase the live chat software the contacts that reach out to you via that chat are all yours.
To use chat you must be logged into your Facebook account. It is usually found on the bottom right hand side of your screen and could be minimised as per the image below or showing a list of all your friends as contacts. If no-one is showing type the first letter of the name of the person you want to message and all the names of friends beginning with that letter will show.
Many people like to enhance their messages with images, this can include photos, emojis and gifs. To insert one of these all you need to do is click on the required icon at the bottom of the chat window.
To use chat on a smartphone you will need to have the Messenger app installed.This is a free app and can be downloaded from the App store on an iPhone or from Google Play on Android. For help on how to download and install apps see our guide here. The icon for the messenger app looks like this.
The app works in the same way as chat on Facebook on your computer automatically accessing your friends list and adding them to contacts. You can also add emojis, images and gifs to enhance your chats. If you see this sign it means you can dictate your text instead of typing using the inbuilt microphone in your smartphone.
With our refreshed version of the LiveChat - Facebook Messenger integration, you can handle messages from your Facebook fans in the app directly. The way it works is simple: your FB fans contact you via Messenger, you answer chats in your Agent App.
But without promotion via Discover, businesses will have to rely on their owned or paid marketing channels to gain traction for their chat bots. That could discourage them from building on the Messenger platform.
The update feels like the end of a four-year era for Facebook. Back in 2016, it saw artificially intelligent chat bots as a way for businesses to scalably communicate with people, deliver customer service and push e-commerce. But when it launched the chat bot platform at its F8 conference that year, it arrived half-baked.
Find out how to use Facebook Messenger bots (a.k.a. Facebook chatbots) for customer service and social commerce below. Create a streamlined experience for your customer and followers, and stand out from your competition.
As a bonus, Facebook Messenger has sponsored ads, which can be targeted to people who have previously been in touch with your Page. Use these ads in tandem with your chatbot to target high-intent customers.
More than 16% percent of people use social media messaging and live chat services for brand research. And 14.5% say a chat box to speak with a company is a driver of their online purchases. This all leads to real business results: 83% of consumers say they would shop for or buy products in messaging conversations.
While you want to be clear that your Facebook Messenger chatbot is a bot, you want it to sound like your bot. Use turns of phrase your customers expect from your website, and maintain the same general tone. If your brand is casual and friendly, your bot should be too.
Heyday is a conversational ai chatbot that works as a Facebook Messenger bot built for customer support and sales. It automatically connects to your product catalog to provide personalized product recommendations to customers.
If you have the solid coding knowledge required to code your own Facebook chatbot, Facebook provides plenty of resources to get you started. And they are always working with their developer community to come up with new ideas to improve the user experience.
3. The left sidebar will flip to show you all your archived chats. Click on any of them to see the conversation, but note that sending a message will move the chat back into your regular inbox.
When you're in an encrypted chat, you can still use GIFs, stickers, reactions, and long-press to reply or forward messages. Encrypted chats also now support verified badges so that people can identify authentic accounts. And although you can save media exchanged in encrypted chats, a screenshot notification is rolling out in Q1 2022. That means, like with Snapchat, you'll get a notification if someone screenshots your conversation in an encrypted chat.
End-to-end encryption, when it comes to chats, means only the sender and receiver of any given message will be able to see the contents of said message. It's basically a secure method of communication that prevents cyber-criminals, hackers, telecoms, and even governments from accessing the messages you've sent or received. In terms of Facebook Messenger, specifically, not only are your direct messages fully encrypted but also your group chats and calls.
Using Conversations to handle your Messenger communications is very productive. Conversations will maintain distinct threads for each customer, and also allows you to receive messages and reply from your channel of choice. You can connect your server-side integration and reply via REST API, connect chatbots or Studio Flows to handle communication in an automated fashion, use our SDK to connect via client-side mobile or web apps, or connect SMS or WhatsApp to receive Messenger chats and reply natively.
This example shows you how to enable autocreation, notify a server-side webhook, and send all subsequent messages to the webhook as they're added. This could be good if you want to reply to the user with the REST API or if you want to connect an external chatbot.
Any Conversations autocreated with this rule will be connected to your Studio Flow. This can be a great way to filter incoming chats with some basic handling. You could even gather an issue type from the customer and add the appropriate agent to the Conversation using that information and Studio's Run Function widget.
Never use your phone service again because Messenger can make phone and video calls for you, on mobile and the desktop(Opens in a new window). Just click on the phone icon or the camera icon in any existing chat to give your friend or friends a call. The only requirement is that all parties have an internet connection. Be warned that the service starts up as soon as you touch the button, so be ready! 153554b96e